I didn’t close my account, the casino did. I made a complaint so they closed my account limiting my access to my transaction history and time spent on the site. I signed out of jackpot city and when I tried to sign in again it said my account was no longer available. In all of my support chats I asked for them to be emailed to me and haven’t received a single one yet. I wanted to prove that I should have received this bonus. Ultimately they refused to honour the promo bonus at all. The next reason was because I played the casino games instead of contacting customer support right away about the missing bonus so they couldn’t honour it. The first reason I was given for not honouring the promo bonus was because the time on the offer reset while i was making the deposit, and it was clearly hidden somewhere and not on screen for me to see. ![]() Frustrated, I contacted support through the online chat and they refused to honour the promo which was the only reason I made the deposit in the first place. I played for a bit with the deposited money thinking the bonus will come through any moment and then it never did. I made a deposit that came with a promo of +50% bonus cash but the bonus didn’t come through.
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